Frequently Asked Questions
How long will it take for me to feel better?
Unfortunately, it is impossible to give a quantitative measurement as to when you will feel better, as that depends on many factors. We hope that with your commitment and desire to feel better, we will make continuous progress that is aligned with your goals.
How long should I expect to be in therapy?
Everyone’s circumstances are different and the length of time in therapy differs with each individual. You and your therapist will work together to decide what frequency and time of therapy best fit your needs.
What happens if I need to cancel or reschedule an appointment?
Life happens sometimes, and you may need to cancel or reschedule an appointment. We require that you let us know at least 48 business hours in advance of your scheduled appointment to avoid paying the fee for the session. This policy enables us to better utilize available appointments for our clients.
What happens if I need a new recurring appointment?
If you need a new recurring appointment we will work with you to find a time and date that works best for you. Our therapists try their best to be flexible to meet our client’s needs. By letting us know in advance, we are more likely to be able to accommodate your request.
Can I take a break from therapy and come back at any point?
If you are ready to take a break from therapy, discuss it with your therapist first. This allows you to check back in with your original goals, and evaluate you have achieved them. By letting your therapist know, they can plan on how to help you transition out of therapy in a way that helps maintain your mental health. You may come back at any point and we will welcome you with open arms.
Can I join sessions from my car?
You may join sessions from your car, as long as you are not driving. Safety is our number one priority. If you are operating a vehicle, your therapist will ask you to park the car before continuing the session for safety reasons. If you do join a session from your car, be sure it is a private space where others around you can not hear.
How can I ensure our calls are private?
All of our sessions are conducted on a HIPPA compliant platform. Our therapists are required to be in a private setting. On your end, be sure to find a private place to take the call where you can not be overheard by others. If you need help finding a place feel free to let your therapist know and you can brainstorm locations collaboratively.
What do I do if I am not feeling up to our sessions?
Therapy is work, and work does not always feel good. It is completely normal to not feel up to it. We encourage you to share this feeling with your therapist when and if it arises during the session. Many of our clients end up sharing with us that these sessions are the most therapeutic for them. If you must cancel, please let us know 48 business hours in advance.
Can we have a session with my family member, spouse, or friend?
If you would like to work together to address relationship dynamics, we are more than happy to provide a space for you to do this. Please let your therapist know that this interests you and together you can explore your options.
Do you offer any other services in addition to individual sessions?
We offer many other services aside from individual sessions. We offer family therapy, couples therapy, Group Therapy & Intensives, Social Skills Coaching, Parent Coaching, Mindfulness Coaching, Career Coaching and more. Our goal is to create a treatment plan that will be individualized to your needs and support your growth in the most effective way possible.
What do I do if I don’t feel like we are the right fit for each other?
We want to make this space truly yours. Finding the right therapist match can be just as important as the therapy itself. Please let your therapist know so that you can problem solve solutions based on your individual circumstances. Sometimes these concerns are resolved after the therapist changes their approach or therapeutic style. If you don’t feel comfortable discussing this with your therapist, we understand and would love for you to reach out to our clinical director, Dr. Rebecca Kason at firstname.lastname@example.org. She can help you find a therapist that would be a better fit for you.
What happens if I am late for an appointment?
If you are late to the appointment, you may lose some of that session time. Your therapist will wait up to 15 minutes past your appointment start time in the event that you are late. Regardless of lateness or attendance you are fully responsible for the fee of the appointment. This is necessary because a time commitment is made to you and is held exclusively for you.
Do I need to prepare for our first session?
For the first session, just make sure you have access to high speed internet and prepare to be in a private space that feels comfortable and safe to speak freely. We understand that sometimes this is a challenge. Please reach out if you’d like assistance brainstorming spaces that are appropriate.
Do you offer sessions every other week? Twice a week?
We find that for new clients that weekly sessions are the most effective. It allows for us to develop a relationship with you, have enough momentum to start making progress towards our goals, and saves you time in the long run. We will decide together what works best for you taking into account clinical recommendations and the level of care needed. Appointment frequency is also based on appropriate “dosage” of therapy where increased symptoms benefit from more frequent sessions. The frequency of appointments can change as you make progress in treatment.
Can I contact you in between sessions?
Yes! If you need to contact your therapist in between sessions, please email your provider or leave a message on their voicemail. Oftentimes our therapists can not answer immediately if they are in session with other clients; however, we will attempt to return your call within 24 hours. We ask that you use email solely for scheduling purposes as this is not a secure (or therapeutic) platform to discuss clinical concerns. Phone calls longer than 10 minutes will be prorated based on your regular rate.
What do I do if there is an emergency?
If a true emergency situation arises, please call 911 or go to the nearest emergency room.
When will I get my superbill that I can send in for insurance reimbursement?
We provide a superbill at the end of every month. You can log on to the client portal at any time to download your statement, should you wish to submit claims on a weekly basis. If you have any questions about payment & insurance, our guide is designed to navigate you through the out of network reimbursement process.